Returns Policy

Damaged, incorrect or unsatisfactory items

Contact us within 48 hours of collection or delivery with your order reference and a photo where possible. We will arrange a replacement or a full refund.

Perishable goods

For food safety reasons fresh, frozen and chilled items cannot be returned once they have left our store unless they are faulty.

Non-perishable goods

Unopened packaged goods may be returned within 14 days with proof of purchase for a refund or exchange.

Refunds

Refunds are issued to the original payment method within 5 working days of approval. Your statutory rights under the Consumer Rights Act 2015 are unaffected.

How to contact us

Call 020 8054 6048, WhatsApp +44 7429 583 810 or email jadiahintlgroceries@gmail.com.