Privacy Policy

1. Who we are

Jadiah International operates a grocery store at 71 Thornton Road, Thornton Heath CR7 6BD, United Kingdom, and this website. We are the data controller for the personal data described in this policy. Contact us at jadiahintlgroceries@gmail.com or 020 8054 6048.

2. What personal data we collect

• Identity and contact data: name, email address, telephone number, delivery address.
• Order data: items purchased, order value, fulfilment choice, order history.
• Payment data: card payments are processed by our payment provider; we do not store full card numbers.
• Marketing data: newsletter subscription status and preferences.
• Technical data: IP address, device and browser type, and cookie identifiers.
• Communications: messages you send via our contact form, email, phone or WhatsApp.

3. How we use your data

• To process, pack, deliver and invoice your orders.
• To respond to enquiries and provide customer service.
• To send marketing emails where you have subscribed.
• To maintain security, prevent fraud and comply with legal duties.
• To measure and improve website performance.

4. Lawful bases for processing

• Contract: processing orders, delivery and collection.
• Consent: marketing emails and non-essential cookies.
• Legitimate interests: service improvement, fraud prevention, store security.
• Legal obligation: tax, accounting and consumer law record-keeping.

5. Cookies and analytics

We use essential cookies to operate the basket and checkout, and optional analytics cookies to understand how the site is used. Optional cookies are only set after you consent via our cookie banner, and you may withdraw consent at any time. See our Cookie Policy for details.

6. Marketing communications

You can unsubscribe from marketing at any time using the link in any email or by contacting us. We do not sell your data to third parties for marketing.

7. Payment processing

Card, Apple Pay and Google Pay transactions are handled by regulated payment processors who act as independent controllers for payment data. We receive only confirmation of payment and limited transaction references.

8. Data sharing with service providers

We share data only where necessary with delivery drivers and couriers, payment processors, website hosting and email providers, and professional advisers. All processors are bound by contract to protect your data and act only on our instructions.

9. Data retention

Order and transaction records are retained for six years to satisfy UK tax and accounting requirements. Marketing data is retained until you unsubscribe. Contact form messages are retained for 24 months.

10. Your rights

• Right of access to your personal data.
• Right to rectification of inaccurate data.
• Right to erasure where data is no longer needed.
• Right to data portability.
• Right to object to processing based on legitimate interests or direct marketing.
• Right to restriction of processing.
• Right to withdraw consent at any time.

11. Contact and complaints

For privacy enquiries or to exercise your rights, email jadiahintlgroceries@gmail.com. If you are unhappy with our response you may complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.